Tuesday, February 21, 2006

Not Allowing People Off the Hook !

How do you react when someone says "I couldn't do anything abut it" Don't let people use this phrase....it lets people off the hook and it doesn't help the situation.

Instead, help them learn from errors by responding: "If you could have done something, what might you have done?"

When you then get ideas have a monthly Top10 list visible to all so that everyone knows what to concentrate on...at monthly meetings then you can have the TOP10 run down in a chart like fashion ! Movers, new entries, fallers......bringing some fun to proceedings

No comments: