Friday, December 22, 2006
Thursday, December 21, 2006
Wednesday, December 20, 2006
Disney...On Main Street a Guest(Customer) asked a cast member(employee) who was cleaning the street where he could get a cup of ice. He was then directed to a street vendor and in the short walk to the vendor the street cleaner radioed the Guests request to the vendor who then, when the guest arrived at the stall remarked "I believe you're looking for a cup of ice" the Guest was stunned.
Simple request, simple solution, simply perfect.......how can you make that "magic moment" for a external or internal customer?
Tuesday, December 19, 2006
10 minutes of your time invested in the talent within the junior levels, will pay huge dividends both in your internal PR but also the engagement of your team.
Monday, December 18, 2006
- "It's the place people come for refuge - a 3rd place not home not work" Starbucks
- "It is more than just a resort; it's a means of rediscovering oneself, of inventing an entirely new me" Club Med
- "The experience enlivens the senses, instills well being and fulfills even the unexpressed wishes and needs of our client" Ritz Carlton
Now look at your vision...does it stoke the same level of emotion, is it too general like surpassing customer expectations, being the best etc? Does it read like words put together at a "facilitated brainstorming session" or does it paint a powerful picture that people can see and engage with?
Friday, December 15, 2006
Respect will soar for you as a manager.
Thursday, December 14, 2006
Here is what my old boss explained it to me about 20 years ago, and I think it still makes sense to me
Wednesday, December 13, 2006
Now if you replace actor/actress with employee...isn't that what business is all about? You are a dream creator, a dream coach, a dream maker.....now tell me that you have no power!
The dreams are inside people, they were there as a child but then life has made them give them up - be realistic! Your role is to dig deep, find those dreams, engage them again and relight the fire inside.....are you a dream maker or a dream breaker?
Tuesday, December 12, 2006
Monday, December 11, 2006
In ancient philosophy whoever could untie the Golden Knot was destined to become King of Asia. All who tried failed. Alexander the Great after trying decided to write his own rules, pulled out his sword and sliced the know in half...job done!
Often at work and in life we are blinded by what we see as constraints, our assumptions, our preconceptions.....if you are stuck, then challenge the rules, the status quo...challenge what you believe are stopping you from advancing...try a different approach.
Sunday, December 10, 2006
Welcome to the December 11, 2006 edition of carnival of management tips.
Daniel Scocco presents What do Google, Apple and Harley Davidson have in common? posted at Innovation Zen.
Brandon Peele presents What the Media Industry Tells Us About Business Strategy and Our Lives posted at GT.
Sagar Satapathy presents Management Strategies: 18 Tips to Manage Your Blog Network posted at Management Strategies: 18 Tips to Manage Your Blog Network
My Bubble Life presents Unleash Your Potential: Transactional Communication posted at My Bubble Life
Patricia presents Dream Your Dreams to Achieve Greatness and Inspire the World posted at Patricia.
Milo Paulo milo G. Riano presents One Major Mistake When Reporting a Problem to Superiors posted at Milo Riano
Michael presents Tales of a Corporate Hypnotist » Delegation connection posted at Tales of a Corporate Hypnotist.
That concludes this edition. Submit your blog article to the next edition of
carnival of management tips
carnival submission form.
Past posts and future hosts can be found on our
blog carnival index page.
Friday, December 08, 2006
One for problems/threats
One for solutions/opportunities
This builds into the culture a sense of acccountability and responsibility for driving improvement. Post the problems that people see and get them to suggest improvements...with the winner being based on the solution rather than the issue.
Thursday, December 07, 2006
One thought why not get them a gift for their family...to thank the family for their support during the year.....a treat to say thank you for letting mum or dad share their precious time with you. Money is tight with most families at this time so a thank you theatre tickets, films, etc may well be appreciated.
The key thing on gifts is making sure they illustrate your thanks, that you have taken time to think about the relevance to them, and that they too deliver a value to the individual.
Tuesday, December 05, 2006
- Invite other managers to come to team briefings and explain their goals, successes and how they work.
- Attend other team meetings to explain our goals.
- Visit one department per month to work through their process, to understand the full supply chain.
- Arrange at least yearly for senior managers and Executives to walk through the full supply chain so they can see for themselves issues, progress and success.
- Go to lunch with someone from outside your normal peer or team group.
It is important that you work across the organisation, understanding how an idea becomes purchased by a consumer. It also helps you to contribute more fully at meetings.
Monday, December 04, 2006
"I tell you Wellington is a bad general, the are bad soldiers; we will settle this matter by lunchtime." Mmmm I bet he regretted that one!
With hindsight a little humility would have been great. How often does this happen to you, often without you knowing. Is there something like pride that is clouding your judgement? What are you not seeing? Who are you undervaluing and not giving sufficient attention to?
Friday, December 01, 2006
- You need to answer the first - their needs
- You need to allay the latter - their concerns
Simple but effective personal development.