Thursday, November 30, 2006
When you are interviewing or have a one to one session, allow your body language to mimic so that you create a connection with the other person. Remember 55% of communication is through body language, and only 7% is through the words......so body language is important in any relationship.
Wednesday, November 29, 2006
The judge replied, "That's right"
Moral:truth is all around us, what matters is where we put our focus.....
So where are your blind spots, where is your focus, what is truly important, do you know what your focus should be?
Tuesday, November 28, 2006
If you drop a frog into boiling water it will jump out, drop it in cold water and gently heat, it will boil with it. Inertia kills!
As a manager or leader you must avoid mediocrity, avoid compromise creep which destroys the uniqueness of the product, process or service. Hold a boiling frog meeting each quarter and get people to write on a picture of a frog where they believe complacency is creeping into work, or mediocrity is preventing progress, or drains on motivation. A fun way to get concerns out in the open!
Monday, November 27, 2006
- Focus should be on the skills and abilities of the talent available not on the process itself.
- Look for unique items not similarities.
Well it is people that will create the success.....where is the talent and how can you engage their minds in creating the future.
Concentrating on similarities ends up as a lose lose, as people will have to compromise and also it won't work for the differences...and remember the differences will have made the company unique and successful. Look to embrace the originality and build a process that protects it.
Saturday, November 25, 2006
I love Hugh Macleod at Gaping Void - often near the knuckle but with his cartoons he hits the mark. He offers his cartoons as business cards and I have ordered mine - not to promote a business but to promote the skills that I have outside of work. Great point to remember is that these cards with your own mobile or home telephone number means that if you move companies...people can still find you!
Friday, November 24, 2006
- It builds links with the community which after all will be a key talent pool.
- It is an investment in the future of business - helping children understand and become passionate about the commercial world.
- The children act as a great sounding board - they ask you questions that maybe you should be asking yourself.
- Children talk to their parents - people who are in the current talent pool, so free advertising of your employment brand.
- The new generation care about society, and your role with the community. Your linkage helps both the Employment Brand and also your personal brand.
- It is huge fun and very rewarding!
Thursday, November 23, 2006
- Be approachable.....ensure people can come and talk to you about problems both at work and at home.
- Remember your role is remove barriers which prevent them from doing a great job. To do this you need to be approachable, so that you know what the problems are!
- You need to care about them as an individual, care that they succeed, care that they are feeling strong, care that they understand their role.
Key tools that you need to succeed with the above 3 points, and don't worry they are FREE -
YOUR HEART AND YOUR EARS
AND EVERY PERSON HAS THEM SO NO EXCUSE!
Wednesday, November 22, 2006
Unstructured thinking is rarely successful, so there is a fine balance of providing some structure without stifling ideas.
To be successful
- Send a clear memo outlining the purpose of the session with a clear sentence which outlines the issue, problem or opportunity. This gives people some time to think and prepare for the meeting.
- At the start of the meeting, read out the sentence. Set out any limitations that are givens, or areas that must be covered.
- Within those limits, then make everything else available for discussion - write every idea down....don't allow any judgement on an idea, not at this point. Bring
- Keep checking that you are staying on track to the initial problem or opportunity.
- Once all ideas have been captured, stop the session.
- Then set a new session for looking rationally at all the ideas.
Structure brings a sense of purpose, and also separates the creative from the logical thinking.
Tuesday, November 21, 2006
We used to be told to Plan, Do, Review - I believe that is changing and is now Act, Review, Learn, Act, Review, Learn etc
That doesn't mean that risks should not be assessed but that you shouldn't be paralysed by the need for analysis. It is easy to amend, or tweak a product or service the key thing is doing something.......
Monday, November 20, 2006
You need to create a mental map for each person through the managers, supervisors, team leaders etc
One question that I have used is asking each person to finish this sentence..."I dream about..."
I then work with them to understand how we can make that dream a reality, linking it to the business. It is a great way of showing rather than telling, and consulting rather than informing.
Sunday, November 19, 2006
Welcome to the November 19, 2006 edition of carnival of management tips. I will hold this fortnightly to try and share as many ideas as possible
Daniel Scocco presents What do Google, Apple and Harley Davidson have in common? posted at Innovation Zen.
David Maister presents We'll Follow the Old Man Wherever He Wants to Go posted at Passion, People and Principles, saying, "Real leaders go first, hold themselves accountable, and resign if they fail."
Brandon Peele presents What the Media Industry Tells Us About Business Strategy and Our Lives posted at GT.
Sagar Satapathy presents Management Strategies: 18 Tips to Manage Your Blog Network posted at Management Strategies: 18 Tips to Manage Your Blog Network,
My Bubble Life presents Unleash Your Potential: Transactional Communication posted at My Bubble Life, saying, "In order to be effective as a manager, you must communicate with people on their level."
Patricia presents Dream Your Dreams to Achieve Greatness and Inspire the World posted at Patricia.
That concludes this edition. Submit your blog article to the next edition of
carnival of management tips using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.
Saturday, November 18, 2006
Recognise that decorating the workspace with family photos is important to people.
How can you recreate the family feel at work - team photos, team names etc
Can you build targets into decorations for the department... eg a Xmas tree with each branch a progress target towards the top.
Can you think of a way of connecting more with the family. Have an open day for parents to bring their children to work?
Decorations are a visual stimulus - maybe there are lessons for how to decorate an office.
Friday, November 17, 2006
Self awareness is a key skill in both personal and work life. One thing that I have learned over the years is often the very thing that annoys you in others is something that you are not good at....if you are annoyed by the way that others are acting ask yourself why, ask yourself is it because it reminds you of something about yourself?
Being honest with yourself is so important.
Thursday, November 16, 2006
But it is also a chance to think about what is important to you. Often we are trying to define ourselves or measure our happiness from what we do or achieve......it is not wrong, but don't forget to think about measuring your day to day life against who you are.
Often depression hits because you are not doing something that is core to your values...you may be achieving a lot and yet it doesn't seem to make you happy. If that is the case take a few minutes to think about your values, who you are and make sure that your day to day life is fulfilling these needs. No money will ever compensate for you working or living against your desires or values.
Wednesday, November 15, 2006
Well for me it is not about "creating talent" that is not possible, it is about how to match the person and their talents to a role that will allow them to thrive.
That mean as you get to know people better, you may move them. Every person has strengths - it is your role to find them and match them to a role that will allow them to fill their potential. Talented people need a great manager, talent needs someone who wants to - and finds the time to match the talents to the role.
Tuesday, November 14, 2006
The trainer had 3 elephants tied to 3 small stakes, and he asked him "How do you keep such large elephants tied to such small stakes?" The trainer looked and said "When they were young and they tried to break free they couldn't pull the stakes over. When they grow older they don't try anymore."
How often has this approach affected us, at work or at home. We need to shake off the shackles of the past and keep our minds pushing new boundaries. We know what we are capable of now so why limit ourselves today on past limitations. We have changed, times have changed. Don't be afraid to try something because it failed in the past - you are now a different person, you have new skills, you have new experiences - this time it may succeed.
Think also about how you may have affected others - have you blocked something in the past, which prevents them from trying in the future or blocked ideas?
Monday, November 13, 2006
- One who won't do as they are told
- One who does no more than they are told to do
If you want to achieve success, then you need to be the third kind - Someone who not only performs the role but then adds a little more....turning the ordinary into the extraordinary.
Saturday, November 11, 2006
You need to replace all these with everyday terms so most of the above can be replaced with the following 2 sentences
What are we trying to acheive, what are our goals for this week, month, quarter?
What targets shall we set ourselves?
Friday, November 10, 2006
I just love that idea. The people that have made your life special at home or at work, probably do not have a big job title - it is the way they behave.
Let me give an example. I go to the same place for a quick meal each weekend. Why ? Great food...no, great environment...not really, great prices...not as low as I think they should be!
No the real reason is because of the people who work there...they say Hi Anna, your usual? I will bring your drink over once I have finished serving this lady. The waitresses who are not highly paid make me feel special - when the restaurant took my favourite dish off the menu they continued to cook it for me! The point is that their jobs are not powerful or special - they are, they make me feel valued, and provide value through service. They have ordinary jobs that they make extraordinary.....I now have crossed my fingers ahead of going there tomorrow!
Thursday, November 09, 2006
- Have you been successful at what I am trying to do or become?
- If not, have you coached someone else succesfully to achieve the success?
- If not, do you know what you are talking about i.e what is your knowledge like, do you keep yourself up to date technically and professionally?
These are great questions to ask yourself, and also to ensure that you are expanding your skills. It helps you understand what gaps you need to fill, and also a chance to celebrate your personal progress.
Wednesday, November 08, 2006
This works with process. For example if you want to design a new induction program....think welcome, invite, introduction, training, new starter, starter etc
Tuesday, November 07, 2006
He then untied the bundle and handed a stick to each and invited them to break it. Each son did it easily. He then turned to his sons and said
My sons, as long as you remain united, you are a match for all your enemies, but differ and separate and you are undone"
I think this stands for itself...
Monday, November 06, 2006
"Customers don't believe what you say, they believe what you do"
This is an important point for any relationship - family, spouse, friends, employees, boss etc Words are great but it is action that shows your commitment.
If you want to stand out from the crowd then deliver on your promises, live your values, and ensure that your words are backed up by actions.
Saturday, November 04, 2006
As managers, friends, partners etc we rush to find what is wrong with the reaction, idea, work etc We need to bring some positivity to the world!
So tomorrow (and next week at work) try and respond to any person with a positive comment, find something genuine and positive to say no matter whether you agree or not. I am often accused of seeing the positive in everything - well, guilty as charged! I believe that there is always something that you can learn or take from an interaction. If you do see the positive, just watch how people respond to you and open up...... you attract people because you stand out from the normal negative people
I love blogging, I love sharing tips, ideas but to really build a community that you need to put a face to who is reading...go on you know you want to!
Friday, November 03, 2006
- Exercise is good for your motivation. Why not go for a walk for 20 minutes at lunch.
- Take a nightclass to learn a new skill.
- Sit down and write 3 goals for the next 3 months. Plan how you will achieve them.
- Eat well, eat more vegatables/fruit to keep your body in tip top condition.
- Don't waste your weekend -this is a chance to recharge your emotions. Plan something to look forward to during the week.
- As a manager, set some events that bring people together with a fun element - quizzes, brainstorming, celebrations.
- Write a blog to help others with the feelings of a dip in motivation.
- Visit older members of your family and friends who feel the winter the most. The act of helping others can be uplifting.
- Hold breakfast sessions at work to stimulate motivation discussions.... keep them light, but they ease people into work.
- Make sure that if you work in the office you get some of the sunlight during the day. When outside - via a walk etc make sure you lift your head and allow your eyes to see the sun.
Helping each other can be great, understand that people will have down days, be patient and supportive.
Thursday, November 02, 2006
Any company that is not obsessed with their employees, and their employees being customer centric will fail. Every thing you do whether it be a service, manufacture, retail, wholesale depends on your people believing in what they do...feeling the values of the brand and displaying them throughout their interaction with the customers. An example is Toyota - the manufacturing teams live quality and want their product to live up to the customer standards. They might not meet them but they want the customer to feel the quality.
If you are going to get this level of engagement - great 4 step guide here over a series of posts - then you must interact with your team, to the same values, to the same mission that you want them to do to your customers. For many support areas such as finance that can mean their internal customers. Remember services can be outsourced and you are interacting with a customer and fighting for the contract!
Wednesday, November 01, 2006
I think we can learn from our children, the younger people at work. Yes, we have the experience but they also have fresh ideas, see things that we don't see. It reminded me of a quote
"Always listen to the young monks: they know all the things that you have forgotten" St Benedict
We can learn about the new technologies but also creativity. When we were younger we were more creative, somehow along the way it gets drained from us. So don't ignore the new starters - listen to what they have to say. Don't ignore because you tried it 5 years ago and it failed. It might be that it will work now.