Friday, September 29, 2006
Lesson for me is that we all rush to "engage" people when they join, but remember it is as important if not more important to "re-engage" your existing employees. Once you start taking them for granted you risk their loss, the loss of talent and also the loss of that invaluable experience.
So what are you doing to re-engage people on a regular basis? If you need help then visit our site
Thursday, September 28, 2006
"How will I make a difference today?"
or list the 3 key objectives. You could run a competition for the family member to come up with the best screen saver each month and give an iTunes voucher or Amazon voucher to the winning entry....
The only word of advice - forget corporate jargon or speak! Make it sound real and something people can engage with....
Wednesday, September 27, 2006
"Be distinct or be extinct" - Tom Peters
Two great quotes from highly respected people. You are a very special human brand, one that you need to look after and grow. If you stand still, stop learning, stop stretching yourself then you will just fall back into the crowd. So ask yourself
- What do you want your legacy to be, what do you want to be remembered for ? Then build an action plan to achieve it.
- What are your strengths - are you playing to them?
- How can you add value to your family, your work, your community? What value do you want to create?
You are in charge of you! Understand your brand, and live your brand values....
Tuesday, September 26, 2006
Success comes through persistence....
- Chuck Yeager threw up on his first flight and swore he was not made for air travel - he later became the first man to break the sound barrier!
- Charles Carlson developed photocopying in 1938 - 21 years before Xerox produced the first copier.
- George Burns was 80 when he won his first Oscar.
If success was easy, everyone would be successful. Success comes through perseverance...Tom Peters says Fail, Forward, Fast....
Monday, September 25, 2006
St Benedict once said "Always listen to the young monks: they know all the things that you have forgotten"
So true.....experience is fantastic but it can often blind you...have you ever said "Oh we have tried that, no that doesn't work...." both these sentences are dangerous - you are assuming that it won't work now, or that the idea is not good.....maybe this time it will work, maybe this time you have the right people to execute it well.....so remember teams are great when experience and lack of experience are both respected and both listen to each other.
Saturday, September 23, 2006
Dale Carnegie wrote a great book and yet people still struggle to influence people, here are my thoughts on why...
1) Say one thing do another
2) Say of course I won't tell anyone......
3) Manage up not manage down
4) Desire to be nice not constructively honest
5) Treat people how they want to be treated instead of how the individual wants to be treated
6) Stay in their office, rather than be visible
7) Respect their own views more than other views
8) Believe that once you have left college you have stopped learning
9) Settle for what they have rather than living their dream
10) Seek approval rather than the right answer
Thursday, September 21, 2006
Over 15 years ago Guy de Laliberte was working the streets of Montreal as a fire eater and by night slept on the park benches. Today he is a multi-billionaire - his brainchild, Cirque Du Soleil
He dared to dream, he dared to take action to make his dream come true..... life is precious and short. Dream, and then work at turning that dream into reality.
Tuesday, September 19, 2006
"If you are having a hard time getting your ears to pop, I suggest you yawn widely. If you are having trouble yawning ask me about my love life"
Now tell me that wouldn't have made you smile.....connecting with customers is an important aspect of success. Giving a little of yourself and doing something out of the ordinary - a wow factor - can differentiate you from competitors. Normally, air stewards read from scripts and it is boring...I bet they don't get talked about on blogs!!!
Make someone smile today.....
Monday, September 18, 2006
In the early 1950's Colin needed to earn some money and so volunteered for day jobs. He landed a spot on the soda delivery team, then cleaning up the soda syrup at the Pepsi plant. No one else volunteered for these kind of jobs...he did great work, had a grat attitude and was asked back the next summer. A story told in his autobiography....who, Colin Powell.
Sometimes when we see successful people we think - Oh, it alright for them...but we forget the work they put in, in their early careers. Success does not happen, you make it happen. Working hard, and practice are a huge part of most successful people's early life.
Remember the old golfing quote...The harder I practice, the luckier I get....
Friday, September 15, 2006
Groucho replied "Dear Sir, The best thing you can do to be of service to me is to steal some money from the account of one of your richest clients and credit to me"
Ask bland questions, don't be surprised by a ridiculous request...
For me, I would have phoned Groucho and say unfortunately that is not possible but you are obviously wanting to grow your savings here are some suggestions of how we can help with that........
Thursday, September 14, 2006
Why is this important, well that kind of familiarity can also spill over at work. You can favour similar people, but beware great teams consist of diversity. Make sure you are not judging by the mirror, make sure you are judging by results and behaviour.
Wednesday, September 13, 2006
- What would you like to see happen here?
- How can I help you handle this right now?
This had the effect of switching me from complaining (!) to possible solutions, but also it gave me the impression that they were listening to ME.
Finally, the person took total responsibility, phoned me back after speaking to various other people and then phoned me back later to ensure that I was happy that the situation had been resolved. Wow, that made me feel a million dollars.....am I going to be loyal to them....you bet!
Tuesday, September 12, 2006
You can only live life forward, looking back afterwards and reviewing it is about learning, its about understanding.
If anxiety is about an illusion than create a postive look - see people smiling and clapping at a presentation that you are about to give. See a succesful conclusion with the task no matter what that looks like....
Make the illusion work for you, not against you. You don't know how it will be, so why worry about a negative outcome? Picture a success, picture a celebration, let the illusion work for you and that will control the anxiety.
Monday, September 11, 2006
To solve time pressure you need to look at
- An average worker gets interrupted every 5-7 minutes for 5 minutes! Control your interruptions, if they don't add value then don't allow others to take away your most precious resource - your time.
- Review your objectives and make sure that your time is concentrated on achieving them. Often we waste time on easy things to do, but don't let these distract you.
- Plan to get your objectives achieved by 3pm each day. Too many people expand work to the 8-6 mentality.
- Check your inbox at 3/4 times a day. Outside those times don't be sidetracked by the email.
- Be honest. What is REALLY taking your time? Are you choosing distractions? Be honest, and look at the real reason you are allowing your time to be managed by others. Then deal with the root cause.
Friday, September 08, 2006
I bet you have someone in your team, or in your business with some artistic ability. Set a visible target here are some examples
- Race track - move the car around to the finish line which has the target on it.
- Archery - move an arrow with the bulls eye as the target.
- Themes - so at Christmas work up the branches on the tree.
- Horse race - with the winning post as the target and the horse gets nearer.
The key is to bring fun and creativity to it.
Thursday, September 07, 2006
That is an important lesson, if you really think about it do the decisions made by you, every second of the day, really need your input? How many smaller decisions are sapping your energy? Give people the power to make day to day decisions and free yourself up to be thinking about the direction your team should be taking and how to get the best out of your talent.
Great words of advice from Mr Buffet!
Wednesday, September 06, 2006
In questioning ask - "So, what could you do to...?"
In listening say " So, what you are saying is........?"
In summarising state "So, what we have here is......?"
The "So, what" technique gives clarity, it is non threatening and simple. Try it and tell me if it helps!
Tuesday, September 05, 2006
Often we are so involved in the conversation we talk too much, learn to pause before you speak. During that pause think about the following
- What did they say?
- What are the positives that you can build upon?
- What is the key message - after laying aside the emotion ?
- What is your emotional state and control it to ensure that you keep the dialogue going~?
A pause shows that you are thinking, that you have listened to what they have said. Your role then is to show that you have listened by picking up on the key message. Don't shout down the negatives, make sure that your first reply is about the positives.
Monday, September 04, 2006
So talent management is like chess - moving people around the corporate board, to find the position that they can win from!
Friday, September 01, 2006
- Build in interruptions to your day. We all know they will happen. Too many people book back to back meetings - don't plug in some time that acts as a buffer.
- Why use 30 minutes chunk's? Use 20 minute slots....save 10 minutes. Helps people focus and no matter the time people will fill their slot.
- When you have a to do list, write a time and date by the side of each item. By placing a time it helps focus the day and also gives it more importance.
- Cancel any meetings that don't add value!