Wednesday, March 08, 2006

Service with a smile

Following on from yesterday I was thinking how people help me feel appreciated. These principles from John Maxwell in Winning with People are as relevant at work, at home or out shopping.
  1. Personal warmth - a smile as I approach, a welcoming tone.
  2. Consistency - someone who understands their self and does not have me on edge as I answer the phone or meet them, wondering what their mood will be like...
  3. Sensitivity towards others feelings and appreciating peoples differences
  4. The ability to forgive !
  5. Understanding that humans are not perfect and not judging them for it.

Goethe once said "Treat a man as he appears to be and you make him worse. But treat a man as if he already were what he potentially could be, and you make him what he should be"

It made me think - the smile is so important. How many times are you stressed or running behind time and you forget to smile. Sometimes thats when the smile is so important - it helps you relax too. For me the sensitivity and the understanding are absolutely vital in dealing with people...if you do not show this on a consistent basis you will never gain the respect that you crave. Anyone like to comment on other traits you need or how a smile helped them through a rough time ?

1 comment:

MabelandHarry said...

I am inspired too....its the best when someone takes the time to write a comment. Keep that dream real..put pictures on your desk or change your ringtone to remind you of that dream. Because the most important part of ensuring that dream becomes reality is taking a small step towards it......