Thursday, October 05, 2006

Perfect - see it as a warning!

If you ever feel that there is a great atmosphere, that you have reached peak performance, that there are no real issues, that morale is great...beware!!

Is it real or are you just not close enough to your customers or your employees?

Sometimes people tell us what they THINK we want to hear....when things are going well, stay on top of the issues, stay close, walk around, listen, talk, dig below issues, ask "We have made many improvements, how can we continue to drive forward?"

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