People think of products when you talk about innovation. In 2004 Booz Allen Hamilton said that 10.2% of the R&D budget at the Top 500 industrial businesses, was spent on process innovation. Simplifying, clarifying, automating, quickening etc
Toyota and Proctor & Gamble are classic examples of how to engage people in your business by encouraging shop-floor innovation. They let people design process themselves.....bringing improvement in productivity, profit, engagement, product, morale, cost reduction.