I love this story of an air steward on a flight from Denver to San Francisco, they said
"If you are having a hard time getting your ears to pop, I suggest you yawn widely. If you are having trouble yawning ask me about my love life"
Now tell me that wouldn't have made you smile.....connecting with customers is an important aspect of success. Giving a little of yourself and doing something out of the ordinary - a wow factor - can differentiate you from competitors. Normally, air stewards read from scripts and it is boring...I bet they don't get talked about on blogs!!!
Make someone smile today.....