Yesterday I touched on the importance of pausing. Today I want to talk about starting your questions with "So, what...?"
In questioning ask - "So, what could you do to...?"
In listening say " So, what you are saying is........?"
In summarising state "So, what we have here is......?"
The "So, what" technique gives clarity, it is non threatening and simple. Try it and tell me if it helps!
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