Wednesday, July 26, 2006

Clear Messages

When you want to know that your email has arrived, you can have receipt stamp. Interesting, in email people understand that it is important that the message is received. However, when we verbally give messages do we check with the same fervour?
One key thing is having a very clear objective about what you are trying to say, what effect do you want? Then once having said it, you need to check what the recipient has may be different to what your objective was! So ask them how they feel they will use the info, what action they will take, what implications it has for them, their team etc....

Verbally make sure that you receipt stamp!

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