Continuous Improvement is Key to Business Success

A curse of business can be complacency, of taking the foot of the gas when things are going well. Here is a story to show you the importance of focusing on improvement as a manager/leader.

"A hunter said to his guide 'This seems to be a very dangerous cliff. It's a wonder they don't put up a warning sign.' The guide replied ' They had one up for 2 years but no one fell off so they took it down!"

See the danger here?? However, how many times do you do this at work. For example maybe the employee or customer surveys come in great...so you feel confident and take your focus away from keeping them happy. Results over time need continuous focus, continuing dialogue....management succeeds just like money - the more you put in, the more you get out.

So ask yourself today, "What area have you lost focus, because you think it is OK?"