Friday, June 30, 2006

Solve or Resolve?

Do your people come to you to solve problems... if this is the case and you answer it, you are not coaching. Instead, say "Ok, lets discuss and help you resolve the situation" If it is a big problem, the chances are you cannot solve it but all problems can be resolved.
By discussing how you can resolve the problem and getting them to think about how, you are coaching them, you are growing them and developing the talent within your team.
So today -think RESOLVE not SOLVE.

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