- Reward people who ask tough questions: - you respect them they will respect you
- Make innovation/creativity part of your thinking by putting 30mins aside for ideas each day and allow your team the same
- Make quality a fetish..there is no such thing as perfect but we should aim for continuous improvement
- Think design and how you interact with your customers both internal and external...does your paperwork grab peoples attention, make them interested in what you have to say
- Do a secrets audit - why are you keeping them and what is the potential risk..be truthful
Try a couple of these and tell me how they work....