Saturday, January 12, 2008

A Thought on Listening

I love this quote from Dr Joyce Brothers

"Listening, not imitation, may be the sincerest form of flattery"

Remember LADDER as a way of developing your listening skills

L = Look directly at the person
A = Ask questions periodically
D = Don't interrupt the speakers train of thought
D = Don't change the subject
E = Empathise with the feelings of the speaker
R = Respond both verbally and non verbally

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