To understand others you first have to understand yourself. I often say that a mirror is an important tool - so that you can reflect on the impact that you are having , and what areas that you need to build and develop.
Self awareness is a key skill in both personal and work life. One thing that I have learned over the years is often the very thing that annoys you in others is something that you are not good at....if you are annoyed by the way that others are acting ask yourself why, ask yourself is it because it reminds you of something about yourself?
Being honest with yourself is so important.
Showing posts with label questions. Show all posts
Showing posts with label questions. Show all posts
Friday, November 17, 2006
Friday, September 15, 2006
Ask a bland question, get a stupid answer.....
Great quote from Groucho Marx who hated the cliches of business. He received a letter from a bank manager who used the standard phrase "If I can be of any service to you, do not hesitate to contact me"
Groucho replied "Dear Sir, The best thing you can do to be of service to me is to steal some money from the account of one of your richest clients and credit to me"
Ask bland questions, don't be surprised by a ridiculous request...
For me, I would have phoned Groucho and say unfortunately that is not possible but you are obviously wanting to grow your savings here are some suggestions of how we can help with that........
Groucho replied "Dear Sir, The best thing you can do to be of service to me is to steal some money from the account of one of your richest clients and credit to me"
Ask bland questions, don't be surprised by a ridiculous request...
For me, I would have phoned Groucho and say unfortunately that is not possible but you are obviously wanting to grow your savings here are some suggestions of how we can help with that........
Labels:
banking,
customer service,
groucho marx,
questions,
quotation
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