Great Management and Customer Advice

One piece of advice that I received early doors was this

"Customers don't believe what you say, they believe what you do"

This is an important point for any relationship - family, spouse, friends, employees, boss etc Words are great but it is action that shows your commitment.

If you want to stand out from the crowd then deliver on your promises, live your values, and ensure that your words are backed up by actions.

Quality of Life

Studies show that the quality of life depends on 2 things

• How we experience work
• Relations with other people

Both of these need work and attention. As a manager we can be a catalyst for both of these and therefore just think of the power that you have in your hands. When you are sat thinking that you cannot change anything...remember this blog post. You have the power to help others enjoy a better quality of life...wow, now that is the ultimate power. Ask people how you can improve these 2 things at work....help build quality of life for people.

Trust is the Key to Relationships

Trust is a key part of life - think of how important it is in your relationship, and how difficult it is to rebuild if ever doubted.

If you went to your Doctor with a sore throat and he made a mistake on the prescription giving you laxatives would you trust that Doctor in the future? You may, but more likely you would try and see another Doctor.

That is similar to work. As a manager you promise things, promise to take action to remove roadblocks, deliver development, develop talent, communicate well etc If you don't deliver or you don't explain why.....then trust disappears. People will feel that you are not the manager that they want to work for....

So build trust..under promise and over deliver!