Gary Hamel says
"You can take a fat man and cut off his legs but that won't make him thinner"
Each process in your organisation can be adding complexity, each rule can add complexity, each form could be delaying your customer from enjoying your goods or services. If you really want to be world class - how often do you review rules, forms, processess? How often do you put your team, your business through a health check?
Showing posts with label process management. Show all posts
Showing posts with label process management. Show all posts
Monday, July 30, 2007
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